Returns & Refund Policy
Last Updated: January 16, 2025
At BBCute Store Limited, your satisfaction matters to us 🩵
If something isn’t quite right, we’re here to help. Please review the policy below for details on returns, refunds, and exchanges.
Return Eligibility
To qualify for a return, items must meet the following conditions:
• Returned within 30 days of delivery
• Unused, unwashed, and in original condition
• With original tags and packaging intact
• Accompanied by proof of purchase (order number or receipt)
For hygiene reasons, we cannot accept returns on items that have been worn, washed, altered, or are missing original tags and packaging.
Non-Returnable Items
The following items are not eligible for return or refund:
• Worn, washed, or used clothing
• Items marked as final sale or non-returnable
• Gift cards
• Free or promotional items
• Products damaged due to misuse, improper care, or normal wear and tear
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery and provide:
• Your order number
• A brief description of the issue
• Clear photos of the item and packaging
Once reviewed, we’ll gladly arrange a replacement or issue a refund if approved.
How to Initiate a Return
To request a return, please contact our support team at: service@BBcute-store.com
Kindly include your order number and reason for return so we can assist you quickly.
Returns sent without prior approval may not be accepted.
Â
Return Shipping
• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping method
• BBCute Store is not responsible for lost or delayed return shipments
Refunds
Once your return is received and inspected, we will notify you via email.
• Refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to reflect, depending on your bank or provider
Shipping fees (if applicable) are non-refundable, except in cases where the return is due to our error.
Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, please return the eligible product for a refund and place a new order.
Late or Missing Refunds
If your refund hasn’t been received after the expected timeframe:
• Check your bank account again
• Contact your credit card provider (processing times may vary)
• Reach out to your bank (delays can happen)
If the issue continues, please contact us at service@BBcute-store.com
Order Cancellations
Orders are processed quickly, but we’ll do our best to help:
• Contact us immediately for cancellation requests
• Orders not yet shipped may be canceled
• Shipped orders must follow the standard return process
Return Address
All returns must be approved before shipping. A return label provided by BBCute is required.
BBCute Store Limited
Unit 11, Block D, 13/F, Manning Industrial Building
No. 118, How Ming Street
Kwun Tong, Hong Kong
Email: service@BBcute-store.com
Phone: +852 5282 5098